Privacy Policy

About Luxury Holidays Direct

At Luxury Holidays Direct, we value your privacy – this policy will detail the kind of information we collect and how we protect your information. If you have any concerns about privacy, please contact us using this address:


This Privacy Policy applies to websites and applications that are owned or operated by Luxury Holidays Direct only. We do not have control of any external websites we link to and we urge you to read the policies of those sites if you are concerned about your privacy. We will not use any sensitive information for any other uses than are described in this policy unless we first seek your consent.


Luxury Holidays Direct collects personal information either when you register an Enquiry on the website or if you make a booking using our online booking system.


We also use some 3rd party software to track user movements through the site but this information is anonymous and mainly consists of information sent to our server by your browser software.


How does Luxury Holidays Direct protect customer information?

All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. We also have a Firewall (security software) in place to protect our internal information from the Internet.


When a customer makes an enquiry on the website, we collect personal information such as email address, telephone number and name – this is primarily so that we may contact the customer regarding the enquiry. These enquiries are allocated to staff members internally in the company and only that member of staff deals with the individual enquiry. This information is stored on the database behind a secure firewall and is only used by members of staff who need to deal with the enquiry.


Please note: we do not store credit card or debt card details in our database – this is handled by a third party provider on their secure server.



We take appropriate safety measures to protect against unauthorised access to personal information and safeguard against unauthorised alteration, deletion or disclosure of information.


Personal information is only accessible by Luxury Holidays Direct employees, and these employees are bound by confidentiality obligations to not disclose personal information other than for the uses laid down in this policy.


Luxury Holidays Direct keeps personal information only for as long as it is relevant or accurate and as long as we need it to provide our services. We take reasonable steps to ensure that the information is accurate, complete and relevant.

How do we use cookies?
We use few cookies (store small amount of data in your computer) to maintain our website effectively, use 2 types of Cookies known as Essential & Analytics Cookies.

Essential Cookies: It will let you move around the website and browse our product.

Cookie Name Purpose Expires
Session Cookie
Use to navigate the pages At end of session

Analytical Cookies (Google Analytics Cookies):

Analytical cookies collect information about how you use the website, such as which pages you visit, how long you stay in a page, how many time you visit our page. this is only use to analyse our website activities & performance.

The following cookies are set by Google Analytics:
Cookie Name Purpose Expires
_utma determine unique visitors to our site After 2 years
_utmb works with _utmc to calculate the average length of time users spend on our site After 30 minutes
_utmc works with _utmb to calculate when you close your browser When you close your browser
_utmz This is to find out how you reach our website (are you coming from Google, Bing or any other search engine, directly, via an email or from any other website) After 6 months

You can opt out of Google Analytics cookies by visiting this page.